We thank all our patients for responding to the emailed post-op questionnaire. In particular, your comments are very important to our ongoing commitment to quality improvement. They are also very useful for our future patients. We have attached every comment received during 2007, with no deletions or editing:

Positive:

• I had a very pleasant experience and am healing well. I enjoyed meeting you and felt very safe in your hands. Thank you for being there.
• I really felt comfortable with you and will love to use your services in the future.
• My past experiences with surgery had been BAD. I would go to sleep very easily but then when I awoke in the past I would be very nausea and would ALWAYS throw up but with this last procedure I awoke feeling great (as if I had only took a nap). I had no nausea feelings and it was very well managed. I would recommend Dr. McMullen to anyone.
• Thank you for taking the time to call me back the day before my procedure.
• My whole surgical experience went better than I ever expected. Starting an IV on me was a piece of cake for Dr. McMullen, which has been an issue in the past. I felt totally relaxed and trusted those who were caring for me. Hopefully, I didn’t embarrass myself under the versed.
• Thank you so much for your concern in my well being. I am deathly afraid of needles, as I did make you aware, and my IV seemed to by my only concern through the whole procedure. You make what I thought to be the worst part of it all to be and extremely easy process. Thank you.
• I had a great experience! I greatly appreciate the time that was taken with me before the procedure. I couldn’t believe how easy of a time I had waking up and proceeding with my day once my procedure was complete. Thanks again!!!
• Dr. McMullen was extremely professional and reassuring prior to, during and after my procedure. Dr. McMullen has a very outgoing and pleasant personality that put me at ease and he was very easy to talk to. I would absolutely recommend Dr. McMullen and feel fortunate that he was my anesthesiologist for my procedure.
• My biggest fear of going to surgery was the anesthesia and my anesthesiologist truly comforted me before surgery. I have seen people come out of anesthesia and have seen them go through a terrible ordeal. However my experience was absolutely wonderful it felt like I was just waking up from a nice nap … no nausea, no headaches, no itching or anything. If any of my loved ones were to need cosmetic anesthesia services I would not permit them to go to anyone but Dr. McMullen. I am very grateful for all your help.
• I thought Dr. McMullen was great! I completely trusted him and would recommend my Plastic Surgeon to anyone in part due to the team of Dr. ____ and Dr. McMullen.
• I had no pain or nausea and felt as good as I think could have been expected after a 7 hour surgery. I picked my physician from a family member recommendation and felt having a BC anesthesiologist was a real plus.
• I was very pleased with my care by Dr. McMullen. I had no post anesthesia issues. My pain was managed well and I would recommend you to my peers. I felt safe with Dr. McMullen.
• I had no nausea. I was impressed with the level of concern shown by Dr. McMullen. And it was very comforting to my husband knowing a Board Certified Anesthesiologist was caring for me.
• Although I have had several surgeries before, I was quite anxious prior to this one. Your calm, caring manner was unexpected, yet assuring and very much appreciated. I sensed that you were genuinely sincere in your remarks about taking care of my comfort. It is rare for a doctor to convey their true calling in life in such a short amount of time. I am thankful that you are an anesthesiologist, and particularly, that you were mine. I sincerely thank you.
• Great Anesthesiologist highly recommended. I did not have any nausea, like I normally do after surgery, and experienced zero side effects.
• He made it a much more pleasant experience. He was very nice and made sure I was okay. Thank you so much.
• Dr. McMullen: you had a good bedside manner. That goes a long way with me and my husband.
• I am doing so well. Not a speck of nausea or any side effects made it all so much more pleasant! You’re the best!!
• I loved everything about my surgery! Everything went really smooth. Even a few hours after surgery I felt relaxed and aware of my surroundings. I felt like I had the best team working on me! Very professional and dept everything clean. Thank you so much for taking your time with me and knowing you really care!
• Thank you so much! I felt very safe with you. My results are amazing as of right now and can not wait to see the final results. Thank you again Doctor!
• I would not have considered an additional procedure if not for Jonathan being in charge of my anesthesia. That is a fact after my previous experiences. Thank you!
• Thank you Dr. MCMULLEN…I felt very awake and aware after my treatment…thank you for taking the time to talk to me prior to the appt. and to talk to me just before surgery. It was so helpful because I was so nervous. If I ever had to go under again I would want you to monitor me. Thank YOU!!!
• Jonathan, thank you for the opportunity of allowing me to express my opinions. I appreciate the warm comfort I felt after my discussion with you before my surgery. I felt totally comfortable to proceed with my surgery with the attention of yourself and Dr. _____.
• I loved the anesthesiologist that I got to meet. I am having another surgery with the same doctor in feb. and I hope he will be the same anesthesiologist!!!! He was perfect!!!
• Thanks for a great experience, your friendly and caring disposition made me feel totally safe. Everything went better than I expected, thank you!
• Thank you so much for the care and attention you provided.
• Was very comfortable and felt very confident with my anesthesiologist! Thanks so much!
• I had a very good experience and felt that Dr. McMullen had a very comforting personality.
• This was a great experience for me. I was very nervous about being awake and aware of my surroundings before surgery but was out like a light and had no nausea after surgery or even at home. Thank you for a very pleasant experience!
• My wife and I were highly impressed with the level of care and concern demonstrated my Jonathan. He took his time and explained exactly what he would be doing and made me feel very comfortable. Thank you for being so professional and so informative. Your level of care was impressive. Thank you.
• You were awesome. Thank you for giving me a little something to calm my nerves prior to walking me into the OR. Sorry for the meltdown, but as a nurse I’ve seen too many screw ups and was afraid I was going to be one of them. My mind got the best of me. Thanks again.
• My last surgery in Dr. ___ office was not supervised by a board qualified anesthesiologist. This was pleasant surprise. Anesthesiologist was quite engaging, professional, and made me feel I was in very good hands.
• This was the 7th time I’ve had a surgical procedure that required being placed under anesthesia. I was very pleased with Dr. McMullen. He was funny, comforting, and thorough! By far the best I’ve ever used!
• Dr. McMullen did an excellent job!! I did not experience and nausea!
• Dr. Jonathan was superb. I would want him again!
• Dr. McMullen, I was comfortable and nausea-free following my procedure. Thank you for taking such good care of me!
• Everything went perfectly b/c I don’t remember a thing ;o) we were talking about what I did for the bank and the next thing I know someone is telling me to take deep breaths and cough. Also, I ad no ill after effects once I got home. Easy peasy!
• It was very nice having you as my anesthesiologist. Thanks.
• I was so pleased by the personal attention that you gave me. I wasn’t nauseated at all! Which was awesome! Thank you so much for everything. I will highly recommend you and Dr. _____ in the future. Thank you again.
• Thanks for the TLC
• I want to personally thank Dr. McMullen for his individual care, concern and attention during my recent surgery. He is by far the best anesthesiologist I have ever had the fortune of ensuring my surgical experience was tolerable and pleasant. I would highly recommend Dr. McMullen to any family member or friends. Thanks.
• Much better recovery than previous experiences. Thank you for your vigilance.
• I felt so comfortable after meeting w/ Dr. McMullen. He really helped me to not be nervous at all. It was a great experience. Thanks!
• Everything went very well, thank you!
• This was by far my only “good” experience with an anesthesiologist having had several bad experiences and poor care recently and over the years. I wish Dr. McMullen could by my doctor for all surgeries going forward though I know his is limited himself to plastic surgery practices. I would HIGHLY recommend him to anyone, like myself, who is scared to go under following a bad experience.
• AS AN RN, AND WITH HAVING 5 YEARS EXPERIENCE WITH ASHVILLE ANESTHESIA ASSOCIATES, I THOUGHT THAT DR. MCMULLEN’S BEDSIDE MANNER AND CARE WAS FANTASTIC. I WOULD RECOMMEND HIM WITHOUT A DOUBT! THANK YOU SO MUCH, EVERYTHING IS GOING GREAT.
• Thank you so much for the kindness and care!
• You have a very friendly personality and I felt very comfortable with the entire process. It was nice to see your smiling face as I drifted off to sleep. My previous experience with being out to sleep went well (removal of a cyst in my neck), but the anesthesiologist did not have a very friendly disposition. I experienced no pain and no nausea. Dr. ___ is luck you have you.
• Great job!
• I THANK YALL FOR ALL YOU HELP. EVERYTHING WENT SMOOTHLY…
• Dr. McMullen is “The Best”.
• Very pleased w/ the level of care provided. Dr. ____ confidence in you was of utmost importance to me. All is well!
• Great bed side manner!!!
• The surgical process and recovery was more pleasant/comfortable than ever expected. Thank you!
• My experience with Dr. McMullen was great and I would recommend him to any of my friends and family.
• Thank you so much for you kindness and care!
• I was very pleased with my interactions with Dr. McMullen. He was attentive, and provided exceptional care. I would recommend his service to all of my friends and family.
• Thanks so much! Everything seemed to go perfectly and painlessly!

Neutral:

• Took longer than ever for me to recoup from the anesthesia but well worth it if it minimized the pain!

Negative: NONE!